Shipping policy

Shipping & Return Policy – STOZORA.COM

At STOZORA.COM, we are committed to providing a smooth and reliable shopping experience. Please read our shipping and return policy carefully before placing an order.

1. Shipping Policy

  • We aim to process and dispatch orders as quickly as possible.
  • Orders are generally processed within 1–2 business days.
  • We offer an estimated delivery time of 7 days from the date of order confirmation.
  • Delivery times may vary depending on your location, courier service, weather conditions, or unforeseen circumstances.
  • Once your order has been shipped, you may receive tracking details to follow your shipment.

2. Return Policy – 5 Days

We offer a 5-day return policy to ensure customer satisfaction.

  • Customers can request a return within 5 days of receiving their order.
  • Products must be unused, undamaged, and returned in their original packaging.
  • The product must include all original tags, accessories, and packaging (where applicable).
  • Products that are damaged due to customer misuse may not be eligible for return.
  • To request a return, please contact our support team through email.

3. Refund Policy

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method, where applicable.
  • Refund processing times may vary depending on your bank or payment provider.

4. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped may not be eligible for cancellation.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear product photographs.

We will review your request and assist you with an appropriate resolution.

6. Customer Support

For any questions regarding shipping, returns, refunds, or orders, please contact us:

Store Name: STOZORA.COM

Support Email: stozora.official@gmail.com

We appreciate your trust in STOZORA.COM and thank you for shopping with us!

STOZORA.COM – Your Satisfaction Is Our Priority.